✱ CASE STUDY
Yellow Pages
Yellow Pages Canada built a client-services analytics portal that forecasts call-centre volume with time-series models and helps manage call-centre staff nationwide.
- Client
- Yellow Pages Canada
- Sector
- Media · Analytics
- Services
- Web application development
✱ THE PROBLEM
Forecasts are only useful if the people scheduling staff can act on them. The portal needed administration tools so managers could run it themselves.
✱ WHAT WE BUILT
SMI built the portal’s administrative functionality: managing staff schedules, and creating users and roles, so administrators could manage the system without developer help.
✱ RESULT
Administrators manage schedules, users and access directly in the web application.